24-Hour Care​

24-Hour Care in Australia

Most older Australians prefer to live in their own homes rather than an aged care facility, even when they’re ill or recovering from a major surgery. But family members often lack the resources to provide around-the-clock support, making home care providers such as The CareSide essential. On this page, you will find information about 24-hour home care with The CareSide, including FAQs and details on how to use a Home Care Package to secure the best 24-hour care for your needs.

Drawing of a woman holding an alarm click, indicating the availability of 24-hour care.
Registered Affliations
Leading Age Services Australia logo.
My Care My Choice logo.
My Care Path logo.
Motor Neurone Disease Association of WA logo.
Caregiver from The CareSide providing 24-hour care support while sitting next to her happy client on a living room sofa.

What is 24-Hour Home Care?

24-hour home care services are ideal for care recipients who require around-the-clock care and whose families don’t have the ability or nursing skills to provide the necessary level of care. This is often the case when an older person is:

  • Leaving the hospital after extensive surgery, such as a hip replacement or other orthopaedic procedures
  • Very ill but prefers to stay at home rather than go to the hospital
  • Managing a mental health condition and needs constant supervision and reassurance

For complex situations, a 24-hour nurse may be necessary. We always advise our clients and their families to err on the side of caution to avoid risking admission or readmission to the hospital—clinical care at home is much more affordable and effective than hospital care. Additionally, care recipients enjoy a better quality of life in their homes.

In many cases, 24-hour care at home is only required for a few weeks. Once the care recipient’s health improves, care hours can be significantly reduced so that only the necessary support remains in place.

During periods of high care, our care team works tirelessly to help clients rebuild strength, regain confidence and manage daily living activities. We also monitor nutritional and fluid intake. For care recipients returning home from the hospital, we do everything possible to help them resettle into a comfortable home routine.

Home care client and her caregiver share a laugh while sitting on a couch.

High care needs? We’re here for you.

Patrick McKay
Brother of HCP level 4 recipient

The CareSide has been caring for my brother, who has advanced ALS, for over a year. His caregiver displays professionalism and empathy in performing the difficult task of caring for him. Despite the limitations of available funding, they are doing an excellent job. Care companies often struggle to deliver quality care within funding constraints, but The CareSide has consistently met our expectations and my brother's needs.

Speak with our team about your budget and needs.

Frequently Asked Questions

Live-in care and 24-hour care at home are not the same types of service. For the most part, 24-hour care is a short-term solution for care recipients who require intensive assistance. Live-in care, on the other hand, often serves as an alternative to nursing home care, allowing care recipients to remain in their own homes over the long term. It includes eight hours of active care in each 24-hour period. Please visit our live-in care page for more details.

During the 24-hour period, our caregivers and nurses provide the highest quality care while closely monitoring the client’s condition and emotional demeanour. Thorough supervision is essential for care recipients with acute injuries or mental health needs.

Due to the intense amount of care delivered, The CareSide divides each 24-hour period into three shifts. We assign a different caregiver to each shift to maintain the highest standards of care throughout the 24-hour cycle. Overnight care may be inactive or active, depending on the care recipient’s needs.

Because most of our 24-hour care clients have complex care needs, our nursing team is highly involved in supervising the caregiving team. Their oversight guarantees the appropriate level of care is provided, while our Active Case Management team ensures your family receives the most impactful and cost-effective care.

Around-the-clock care benefits care recipients and their families in various ways. First, it’s an intensive type of care that enables older people to remain in the comfort and security of their own home—which most seniors prefer over moving into a clinical hospital or nursing home. Our experienced caregivers and registered nurses can support all the medical needs of an around-the-clock care recipient while empowering them to maintain their independence.

Conversely, 24-hour care significantly eases the burden on family members and loved ones during intense recovery periods. Families in these situations often endure stress and burnout while trying to support someone with high-care needs, but 24-hour care services with The CareSide provide relief and peace of mind.

Get the Most from Your Home Care Package

24-hour care services with The CareSide are available through approved Home Care Packages or private funding.

Many people ask us: How much does 24-hour care cost?

24-hour care is most commonly used in Home Care Package levels 3 and 4. Visit My Aged Care for up-to-date costs and subsidy amounts. If you do not have a Home Care Package and think you’re eligible, contact us and we will help you apply for one immediately.

Home care client sitting next to his caregiver as they look at a computer on the table.
Home care client sitting on a sofa and accepting a cup of tea from his friendly caregiver.

The CareSide is an approved government provider of Home Care Packages. Since 2017, our family-run company has been on a mission to deliver the best home care in Australia at the most affordable prices. We know how important it is that you maximise your Home Care Package funding while receiving the best care possible, which is why we…

Developed proprietary software that drastically reduces administrative waste

Use technology to streamline our processes so we can devote our resources toward delivering the best home care assistance and 24-hour priority care

Pass those savings on to you and your family so you receive more care with your budget

24-hour care costs with The CareSide are 25% lower on average than other home care providers, meaning our clients often receive substantially more care, support and benefits. We happen to believe that your home care budget should go toward your health and wellbeing, and that simple notion has helped us deliver more than one million hours of premium home care in just a few short years.

Speak with our team about your budget and needs.

24-Hour Care with The CareSide

We hire and train the best.

Welcoming someone into your home is a big decision. Unlike other home care providers, we directly employ and train all of our caregivers. We do not outsource labour hire or subcontract professionals through other agencies, so you will never encounter strangers on your doorstep.

Our team of experts brings decades of combined experience to the table with varied skill sets and specialisations, which means we can match you with 24-hour care professionals whose education and training fit your family’s unique needs.

24-hour home care recipient stands outside next to his smiling caregiver from The CareSide.
24-hour home care caregiver from The CareSide smiles and poses for a photo.
Drawing of a blue cross with a leaf.
We adapt to your needs.

If you already have a carer or know someone who you’d like in that role, we can make it happen. We can employ caregivers from other providers since that is within your rights under home care legislation, and we can also onboard and certify family members and friends if appropriate. We are here to meet your needs—not the other way around.

Drawing of in-home caregiver holding a tray of medications.
We prioritise continuity of care.

Our clients get the same caregiver every visit. It takes time to feel comfortable with a caregiver and care manager. It’s not just about getting tasks done—it’s also about developing a relationship. Our goal is to support your family through the ups and downs, and that can only happen if you know what to expect.

Drawing of an alarm clock.
We respect your time.

We schedule your caregiver precisely when you want them because we know your time is valuable. The CareSide enables you to choose the exact times of day you’d like to receive home care services, which gives you and your family members the freedom to plan your days confidently.

Drawing of a piggy bank with a coin being dropped in to the top.
We never surprise you with unexpected expenses.

If you have a Home Care Package, you can choose to have no out-of-pocket expenses with The CareSide. We will not require you to ‘top up’ your package or pay daily contributions and income-tested care fees. That means more of your budget goes towards what matters most: the care you need and deserve.

What to Expect

Phone Call

Speak with a Home Care Consultant to learn more about The CareSide's around-the-clock support services and holistic approach to home care.

Home Visit

One of our Care Managers visits you or your loved one. We want you to be an active participant in developing a personalised care plan that meets all of your needs.

Receive Care

Once you're comfortable with the process, begin receiving in-home care services. Relax knowing you’re in good hands.

Young man kisses older woman on the head while she smiles for a photo.

What comes after 24-hour care?

Generally speaking, 24-hour home care services are typically required for a short duration. As a care recipient’s condition improves, care hours can be scaled back to maintain the necessary support.

In the event care recipients and their families require ongoing assistance, The CareSide can adapt and continue providing support with essential tasks such as showering, toileting, meal preparation, and more. This is why we offer a wide range of high-quality care options. We aim to provide Australians with the flexibility and freedom to choose the exact services that fit their unique situation, even as their needs evolve.

Our care staff includes a full roster of incredibly talented and experienced care workers, and they deliver the best home care in Australia through services such as:

If you need additional support beyond 24-hour care at home, please contact us today and learn about our range of services and all of the options available to you and your family.

Ready to take the next step?

Have questions or need guidance?

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