Our Story
The Healthcare Leader:
Emily Gillett
The Gilletts have been leaders in general and specialist medical care for decades. Emily’s father, Rob Gillett, served Australian communities as an Occupational Health Physician for more than 30 years. Emily and her sisters followed in their Dad’s footsteps: Emily earned a Bachelor of Science in nursing and graduate diploma in Occupational Medicine. She spent nearly 20 years overseeing health and safety operations for companies across Australia.Â
But it was actually Emily’s Grandmother, Osra, who truly inspired The CareSide.Â
As the matriarch of the Gillett family, Osra was a strong and independent woman late into her 90s. At the age of 98, she started needing assistance, prompting Emily and her family to explore their options. They were hesitant to entrust Osra’s wellbeing to any of the available home care providers, and like so many other Australian families, they asked: ‘Who do we turn to now?’
Ultimately, Osra spent six months in a residential facility and passed away there at the age of 99.Â
‘If only we knew then what we know now’, Emily reflects today. ‘It didn’t have to be that way’.
That experience inspired Emily and her husband, Gareth, to take action. They combined their talents and unique areas of expertise and did what they felt was necessary: they founded The CareSide.
The Technology Innovator:
Gareth Mahon
Gareth spent many years optimising technology and streamlining processes for major corporations, including KPMG, PwC, ANZ, and medical institutions such as new hospitals.Â
The bureaucratic grind of those positions made it difficult to accomplish anything with any sort of efficiency, and eventually, Gareth had his ‘Aha!’ moment: he realised he could make a more significant impact by leveraging his technological expertise through his own venture.
Armed with his unique skill set, Gareth began searching for entrepreneurial opportunities just as Australian healthcare began shifting to a consumer-directed model. As serendipity would have it, Gareth’s wife, Emily, had an extensive healthcare background—not to mention, her own negative experiences with home care providers that she didn’t want anyone else to endure.Â
Using the same program that powers tech giants such as Uber and Netflix, Gareth created the framework (and 600,000 lines of code) necessary to launch The CareSide. This technology—called GEMS—not only drives the company but also enables significant efficiency improvements, allowing The CareSide to pass substantial cost savings to care recipients and their families.
The CareSide
Emily and Gareth started The CareSide in 2017. They embarked on a mission to deliver unparalleled home care at the best possible value. Sprouting from its entrepreneurial roots, Emily and Gareth’s company now provides holistic care to elderly people throughout all of Australia. And it remains a family-first operation.
The Gilletts bring more than 100 years of combined healthcare expertise to The CareSide’s advisory board. Gareth’s GEMS software marks a pioneering step as the first Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) system designed specifically for home care in Australia. GEMS streamlines the company’s processes, reduces administrative overhead, and enables The CareSide to deliver on its original promise: provide the highest quality care at the industry’s most competitive prices.
Our Core Values
Your home care budget should go toward your health and wellbeing.
The CareSide was founded on this fundamental principle, enabling us to deliver more than one million hours of premium home care in just a few short years. We’ve established a few core beliefs along the way, and collectively, they are the compass that continually reminds us why we’re here.
We believe in efficiency and not making things more complicated than they need to be. The home care sector has grown increasingly bureaucratic, creating barriers between care and the people who need it most. Simplifying this complexity and giving you more on the other side is at the heart of everything we do.
We believe value matters. Your Home Care Package should secure the services you need. We leverage technology so your budget goes toward your home care services and the support workers who provide them, not large administration teams and superfluous office operations.
We believe listening is a superpower. Gathering client feedback helps us continuously raise the bar, which is why we actively seek it out through monthly surveys and other initiatives.
We believe in connection. Our support workers do so much more than simply clock in and clock out. They work in aged care because they want to help, and they accomplish that time and again by implementing their expertise, building relationships, and leading with compassion.
What’s our secret?
Find out how we keep our rates low while maintaining the highest standards of care.
