Why The CareSide?
1. Best Value
Our home care prices are 25% lower on average than other home care providers, meaning our clients often receive substantially more care and support. Our model is simple:
- We charge a flat 17% rate for self-managed care and a 20% rate for fully managed care.
- No locked-in contracts means you can receive as much or as little care as you like.
- No hidden fees, period. We do not charge joining fees, exit fees, or consultation fees.
We happen to believe your home care budget should go toward your health and wellbeing, and that fundamental notion has helped us deliver more than one million hours of premium home care in just a few short years.
2. Family Owned and Operated
Husband-and-wife team Gareth Mahon and Emily Gillett founded The CareSide in 2017 after their family endured a series of unfortunate home care experiences. Their decision to launch The CareSide wasn’t so much a choice as it was a necessity—it arose from their struggle to find a dependable and affordable home care provider for their loved ones.
Gareth and Emily fused their unique backgrounds and built The CareSide around a promise to deliver exceptional care at the best possible value. Our mission-driven, entrepreneurial roots have helped us blossom into a national provider, meaning our clients get the best of both worlds: the resources of an established company with the accessibility and authenticity of a local family-run business.
Unlike many other home care providers, we aren’t owned by a private equity firm and we don’t rely on government tender contracts. Our mission is to build a sustainable, family-run business over the long-term that supports our employees, our clients and their families.
Gareth has led IT at some
of the largest organisations in Australia.
Emily has more than 20 years of experience as a nurse and healthcare operator.
3. Your Caregiver on Your Time
We schedule caregivers from your care team precisely when you want them because we know your time is valuable. You can choose the exact times of day you’d like to receive home care services, which gives you and your family the freedom to plan your days confidently.
Continuity is essential to effective home care, which is why we also strive to ensure our clients get the same caregiver every visit. Often, the dynamic between a caregiver and care recipient takes time to develop—it’s not just about completing tasks, it’s about building a comfortable relationship. Our goal is to support you and your family through the ups and downs, and that can only happen if you know what to expect.
4. Our People
Unlike other home care providers, we directly employ and train all of our caregivers. We do not outsource or subcontract through other agencies, so you will never encounter strangers on your doorstep.
Put simply, we take care of the people who take care of you. The CareSide thrives when our team thrives, which is why we continually invest in their success with training and career development opportunities. Our healthcare workers bring decades of combined experience to the table with varied skill sets and specialisations, which ultimately means we can match you with home care professionals whose education and training fit your family’s unique needs.
5. Unparalleled Responsiveness
We’re here to relieve your family’s stress and worry—full stop. Your care team at The CareSide includes a personal Care Manager and direct lines of contact via their mobile phone number and our online portal. Our incredible Care Managers—all of whom are registered with the Australian Health Practitioner Regulation Agency (AHPRA)—provide ongoing support, and they also conduct fortnightly check-ins to ensure we’re meeting your expectations. Your satisfaction is our top priority, which is why we also send monthly surveys where you can rate your experience with The CareSide and communicate your feedback to our senior management team.
